Join Our Mission To Save Lives
Cat Cafe Assistant Manager
Position Summary:
Do you have retail management experience and are looking for an opportunity to make a real difference with our kitty community?
If you are a cat-passionate, customer service-oriented individual who thrives leading a team - we want to meet you!
We are looking for a cat-passionate, customer service-oriented Assistant Manager to oversee daily operations at our cat cafe. As the Assistant Manager, you will supervise the operational and organizational standards of the cat cafe. Your duties will include ensuring staff give great customer service, undertaking administrative tasks, monitoring inventory levels, and acting as key point of contact with our rescue partners' team. You will act in a managerial role if the owner is out of office or unavailable. The ideal candidate must be willing and able to open/close facility and clean the facility as needed . They must also be willing and able to take on any role for the cashier or volunteers as needed - this includes lots of cleaning.
The ideal candidate must be able to embody the company mission and founding principles, excel in creating a customer friendly environment, while efficiently managing a cat colony. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.
Responsibilities:
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Ensure cat care is maintained at all times
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Responsible for managing the daily activities in the cat café
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Communicate effectively with rescue partners on drop offs, adoptions, sick cats
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Deliver excellent service to ensure high levels of guest experience
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Respond to customer complaints and concerns in a professional manner
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Lead and coach staff through performance issues
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Responsible for training, evaluation, mentoring, overseeing and assessment of employees
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Help with scheduling both staff and volunteers
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Monitor inventory levels and report to owner any new items to order
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Develop and arrange promotional material and in-store displays
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Create business strategies to attract new customers, expand store traffic to increase adoption conversions
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Ensure that the cafe facility is in tip top shape and conducive enough to welcome customers
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Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs.
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Help to manage social media and events
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Handles any other duty as assigned by the cat café owner/Manager
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Reports to the owner/Manager
Requirements:
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Proven strong leadership and staff management capabilities
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Strong customer relationship skills
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Excellent communication and interpersonal skills
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Basic computer skills, including retail POS, SLACK type communication systems, and Google Docs
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Passionate & Energetic about life-saving
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Thrive in a fast-paced environment
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Open minded and creative problem solver
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Natural leader and motivator
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Organized and detail-oriented
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Must be 21 years or older
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Flexible and responsive to organizations needs
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Must be able to carry out physical expectations of the job including standing for long periods and lifting 50 pounds.
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Must be able to work a minimum of 15+ hours a week, including nights/weekends/holidays
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This will be a part time position but could transition to full time
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Willing to not use cell-phone for personal use during shift - other than when gathering content for the catfe
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Must be comfortable with change. We are a new business and roles and responsibilities could change at any time as we see fit
Preferred:
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A minimum of 1 year experience working in a retail environment in a managerial role
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A minimum of 1 year experience working with rescue animals
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Bachelor’s degree in Business Administration or relevant field preferred
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Knowledgeable of cat care & cat health
NOT HIRING FOR THE ABOVE ROLE
Cashier/Cat Bouncer
Position Summary:
We are looking for energetic cat loving people to provide memorable experiences for our guests by providing exceptional front of house service. This position will be a cashier, handling all transactions for the cafe. In addition, this position will also have to assist with other day to day operations, such as the cat lounge, cleaning cat messes, medical checks, etc. Must be comfortable cleaning litter boxes & messes & working weekends.
We will only contact those that will be asked for further interviews. You will not receive an email if your application is not selected. Those with professional previous animal experience (ie working with rescue or foster animals) will be prioritized. If you are unable to work weekends, summers & holidays please do not apply.
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Responsibilities:
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Greeting customers with a positive attitude, promptly attends to customers in a friendly and professional manner, and delivering excellent service to ensure high levels of guest experience
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Check-in customers with reservations & take walk in reservations
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Respond to customer complaints and concerns in a professional manner
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Responsible for carrying out all casual jobs in the cafe
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Responsible for washing any dishes
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Cleans cafe, kitchen and storage as needed
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Responsible for keeping the coffee and food items stocked and maintained
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Monitor inventory levels and report to owner any new items to order
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Responsible for keeping both bathroom facilities stocked and maintained
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Responsible for cleaning and maintaining back of the house (kitchen, employee restroom)
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Manages all point-of-sale transactions accurately and efficiently.Handles all financial transactions for the organization
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Promptly attends to customers in a friendly and professional manner
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Ensures that un-occupied tables are always set and ready for customers
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Monitor the well-being of cats, ensure they are comfortable and healthy, and assist with their daily care.
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Educate guests on cafe rules and enforce them professionally to maintain a safe and enjoyable environment for both guests and catsBe knowledgeable about our rules & enforcing those rules with guests if they are misbehaving
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Responsible for keeping cat lounge cleaned, ensuring all litter boxes are clean and odor-free throughout shifts, feeding/caring for cat residence, documenting cat health/medical checks and administering meds (training will be provided for medication administration), if necessary
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Know each residents personality and helping to facilitate adoptions
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Handles any other duty as assigned by the cat café owner/Manager or Assistant Manager
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Reports to the owner/Manager or Assistant Manager
Requirements:
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Prior experience in customer service
Comfortable conducting adoptions and gauging appropriate fit
Must be comfortable cleaning litter boxes
Strong customer relationship skills
Excellent communication and interpersonal skills
Basic computer skills, including retail POS, SLACK type communication systems, and Google Docs
Passionate & Energetic about life-saving
Thrive in a fast-paced environment
Open minded and creative problem solver
Must be 18 years or older
Must be able to carry out physical expectations of the job including standing for long periods and lifting 50 pounds.
This will be a very part time position - hours may vary from 3-10 hours/week or every other week - MUST work weekends (Saturday & Sunday), summer & holidays
Willing to not use cell-phone for personal use during shift - other than when gathering content for the catfe
Must be comfortable with change. We are a new business and roles and responsibilities could change at any time as we see fit
Knowledgeable of cat care & cat health
Preferred:
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A minimum of 1 year experience working in a retail environment
A minimum of 1 year experience working with rescue animals or foster animals (must have references
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Interested in volunteer work?